Returns & Exchanges

At Run North West, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether you need a different size or a different model, we are committed to helping you find the perfect fit for your next run.

Return Process

• 1.
  Verify Eligibility

  Ensure your running shoes or apparel are in brand-new, unworn condition with all original tags and packaging intact within 30 days of purchase.

• 2.
  Complete the Form

  Fill out the returns form included in your original shipment, indicating whether you would prefer a full refund or an exchange for a different size.

• 3.
  Package and Post

  Securely pack your items and send them back to our warehouse using a tracked postal service to ensure your gear arrives safely.

• 4.
  Processing and Refund

  Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.